Zero Defects: Doing it Right the First Time |
Contents
FACT OR FICTION By Howard C Todt | 3 |
INITIATING A ZERO DEFECTS PROGRAM By F J Wiegand | 10 |
TECHNIQUES FOR MAINTAINING A ZERO DEFECTS PROGRAM | 16 |
Copyright | |
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Common terms and phrases
action active suppliers approach basic benefits better booklet brochure card trick cause of error commitment committee correct cost Curtiss-Wright developing discrepancies effective effort employee motivation engineer Error Cause Identification error-free Evendale EXHIBIT first-line supervisors gram improvement individual initial inspec inspection interest involvement kick-off day kick-off rally levels manager-materials manufacturing meetings ment mentation Month motivational program narrows suspected cards normal distribution North American Aviation objectives operator participate performance plant pledge card pliers ployees posi posters Pre-Control PRIDE program promotional quality characteristic quality control question narrows suspected recognition relationship signal signing the pledge successful Zero Defects T-ZD target area Target-Zero Defects program teaser campaign techniques tion tolerance top management variables Vendor vendor-supplied materials Westinghouse WRIGHT AERONAUTICAL yardstick Z/D PROGRAM ZD ZD ZD Zero Defects achievement Zero Defects administrator Zero Defects council Zero Defects program