OUTPERFORM: How Leaders Can Drive Productivity and Supercharge Growth

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Informing Science Press - Business & Economics - 187 pages

In Outperform: How Leaders Can Drive Productivity and Supercharge Growth, you will learn how businesses—even very successful ones—often underperform when they rely disproportionately on gut feeling and historical precedent to drive decision-making. The solution is a powerful, next-generation approach to process mapping that’s been proven through years of research to help businesses identify and remedy underperformance using evidence-based decision-making.

Tailored specifically to be accessible and manageable for resource-constrained organizations, this business solution will transform how you think about and approach every aspect of performance in your organization. It’s a strategic investment in your business’s long-term future that you may not even realize you need—but will soon wonder how you ever lived without.


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Outperform was an outstanding read! As a business owner I was immediately hooked by chapter 2 regarding the WHY factor. It was sobering to think about all of the ways I can improve an already successful company. I appreciated the real life examples and case studies shared throughout. The author was extremely organized in conveying her points and the book was easy to digest. I would highly recommend this book to any business owner or entrepreneur. I am fortunate enough to be working with Tim and Carla in my own business and this book reinforced all of the important work we are doing. I am currently having all of my leadership read this book!  

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I find the author's writing style easy to understand. She is taking what could be a very complex subject and presenting it in an understandable manner. The examples/scenarios presented for building a case for DMAPP are real and a small business owner should be able to easily relate to them.
The author developed a good foundation in the DMPM chapters by establishing the effectiveness of process mapping and the importance of a data-driven approach to performance improvement. Linking concepts to practical applications/examples allows the reader to relate to a real work setting as opposed to trying to understand theory. The section “Seeing is believing,” is a good description of author's strategy for establishing a connection with your reader.
The D-MAPP program appears very practical and would be effective in any work setting. Good work laying out the foundation and benefits for the D-MAPP program
Overall, the book was well written, I enjoyed reading it, and looking forward to using the D-MAPP program on future projects.
Vincent A Caldevilla

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