Working Knowledge: How Organizations Manage what They Know, Part 247

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Harvard Business Press, 1998 - Business & Economics - 199 pages
7 Reviews
The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing on their work with more than 30 knowledge-rich firms, the authors-experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively?; What are the best ways to incorporate technology into knowledge work?; What does a successful knowledge project look like-and how do you know when it has succeeded? In the end, say the authors, the human qualities of knowledge-experience, intuition, and beliefs-are the most valuable and the most difficult to manage. Applying the insights of Working Knowledge is every manager's first step on that rewarding road to long-term success. A Library Journal Best Business Book of the Year. "For an entire company...to have knowledge, that information must be coordinated and made accessible. Thomas H. Davenport...and Laurence Prusak... offer an elegantly simple overview of the 'knowledge market' aimed at fulfilling that goal.... Working Knowledge provides practical advice about implementing a knowledge-management system....A solid dose of common sense for any company looking to acquire -- or maintain -- a competitive edge."--Upside, June 1998
 

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Review: Working Knowledge: How Organizations Manage What They Know

User Review  - Bridget - Goodreads

Good primer on Knowledge Management (although dated) Read full review

Review: Working Knowledge: How Organizations Manage What They Know

User Review  - Yared - Goodreads

Since in the postgraduate program I was Immersed time ago was one of the recommended books about the topic of knowledge management, I went to the library and I borrow it. No regrets, this book worths the time I invested in reading it. Read full review

Contents

III
1
IV
25
V
52
VI
68
VII
88
VIII
107
IX
123
X
144
XI
162
XII
179
XIII
189
XIV
198
XV
199
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About the author (1998)

Thomas H. Davenport is the President’s Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000).Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

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