How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead

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Penguin, Apr 5, 2011 - Business & Economics - 240 pages
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Take control of your job, get noticed, and get ahead-no matter what's happening in the job market.

Times are tough. There's no denying that. Most of us feel lucky enough just to have a job, let alone hope for a promotion. But who says a rough economy has to hold you back? How to Say It: Be Indispensable at Work will help you be the one who gets ahead when others are just getting by.

Jack Griffin shows you how to make yourself irreplaceable and indispensable in your workplace and in your industry. You'll learn how to demonstrate your value and potential to your boss, coworkers, and staff--as well as to prospective employers. This book will help you work wisely and well in any economy so you can build your career, your future, and your personal brand. You'll discover how to:

  • Assess the state of your workplace, company, and industry.
  • Take a frank inventory of your skills and competencies and sell them effectively.
  • Master a set of simple formulas for building valuable connections in your workplace.
  • Demonstrate that your organization cannot possibly manage without you.
  • Get the best from everyone and give your best in return.
  • Avoid pitfalls that can hold you back, get you canned, and cripple your future.
  • Get best-case outcomes from worst-case scenarios.

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Read the Writing on the Wall Before They Knock the Walls Down
Seeing the Bullseye on Your Back
Speak the Language of Business
The Offer of Mastery
Dont Just Make a Sale Create a Customer
I Think I Am a Verb
So Dig In
Its About Time to Start Playing Offense
3 Be the Clutch Brand
4 Be the CustomerSatisfaction Brand
5 Be the FeelGood Brand
6 Be the Popular Brand
7 Be the Loyal and Dedicated Brand
9 Be the HighSales Brand
11 Be the AllPurpose Brand
12 Defend Your Brands

When Are Wild Dreams Too Wild?
Set New Goals
Are You Satisfied with Your Job?
How to Create Satisfaction
Make It Real
Selling the New Job
Korporate Karma
How to Wreck Rapport
Creating the Right Feelings
Offer and Ask
Offer Praise and Offer Criticism
Friction and Conflict
Apologies That Build Rapport
Commemorate and Celebrate
Common and Uncommon
Not Bad Not Good Just Is
The Roots of Conflict
Know When to Be a Coach and Know When to Be a Referee
Conflict Management Procedures
The Musketeer Solution
1 Be the Eternally BrandNew Brand
2 Be the ProblemSolver Brand
The Eternal Truth Part 1
Make an Offer
Exercise Empathy
Boss Imperfect
The Ties That Bind
Real World
Failure Is an Option
Categorically Speaking
Its Just Business
The Moral of Kryptonite
Danger Signs
Wake Up to Ethics
How to Stop Making Yourself Dispensable
Where to Start
Work the Room
Social Media
On the Job
Start Filling Your Prospect Pool
Time for a Change?
Making It Happen
Easing Into It

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About the author (2011)

Jack Griffin is the author of How to Say It at Work and How to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.

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