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A Toolbox for any Customer Service Employee!

User Review  - LoveLockLive - Borders

Who's Your Gladys? is empowering, inspiring and a MUST own! If you’re looking to enhance your customer service skills, Gladys is the perfect tool. The set up allows you to utilize the context over and ... Read full review

Review: Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

User Review  - Alissa - Goodreads

This is an excellent book on customer service. I loved the format: case studies of companies, followed by the key points (repetition always helps) and then a Q & A section at the end. The set up made ... Read full review

Review: Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

User Review  - Marilyn Suttle - Goodreads

Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who ... Read full review