Quality is free: the art of making quality certain

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McGraw-Hill, 1979 - Business & Economics - 309 pages
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Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production

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Contents

Quality May Not Be What You Think It Is
15
The Quality Management Maturity Grid
25
Management Understanding and Attitude
41
Copyright

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