Quality is Free: The Art of Making Quality CertainManagement development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard; discusses the management attitudes and behaviour required to achieve this; presents a fictional case study for use as teaching and training material. |
Contents
Making Quality Certain | 3 |
Quality May Not Be What You Think It Is | 15 |
The Quality Management Maturity Grid | 25 |
Copyright | |
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Common terms and phrases
acceptance accomplish action activities actually attitude become better Bill cause charts clear commitment communication concept conducted corrective cost cost of quality determine discuss don't effective employees engineering errors establish everything fact feel function getting give goals going happen hard Hugh idea important individual inspection interested involved keep look manufacturing means measurement meeting ment method moving necessary never Note once operation percent performance person personnel planned plant prevention problems purchasing quality improvement quality management questions reason receive recognize requirements responsible situation someone specific standard step suggestion supervisor sure talk tell things thought tion understand units week whole wrong Zero Defects