Workplace by Design: Mapping the High-Performance WorkscapeWhen Hurricane Andrew smashed through Burger King's world headquarters in Miami, it destroyed "Mahogany Row," a floor of imposing executive suites. In the aftermath, everyone from managers and telephone operators to the CEO found themselves in sneakers and jeans, working in the unsheltered space of a prefab office. This makeshift building so stimulated the business that Burger King changed its workspace and forever relinquished its territorial office hierarchy. Space is an organization's second most valuable asset. Yet little attention is paid to how it supports the new ways in which today's organizations operate---teamwork, flattened hierarchies, telecommuting, collaborating across functions. Workplace by Design shows CEOs and managers alike how to put aside and rethink conventional, awkward notions of space utilization based on hierarchy and status--notions that pit people against each other in turf wars, tear apart teams, and tie up company cash. Using illustrative examples from Digital Equipment Corporation, Steelcase, and others, the authors show how team environments, non-territorial offices and other strategies can support business objectives, energize employees, and produce a more competitive organization. |
Contents
Understanding Organizational Ecology | 9 |
Rethinking Status Identity and Space | 27 |
Designing to Accommodate Change | 48 |
Copyright | |
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Common terms and phrases
accommodate ACHIEVING GOALS activities allocated Andersen Consulting approach areas Becker behavior building business-driven cellular telephones chapter clients commitment communication corporate cost create decisions Digital Equipment Corporation effective employees environment equipment Ernst and Young example executive feel Finland focus function furniture headquarters high-performance workplaces high-quality individual information technologies integrated workplace strategy interac involved issues JIT offices kinds layout meeting ment messages nature nizational nonterritorial offices Novex orga organization organization's organizational culture organizational ecology organizational leaders overall patterns performance person physical setting planning and design policies problem reduce requires role senior management sense space staff stations status Steelcase style systems furniture teamwork telecommuting telephone telework centers tend thinking tion total workplace users values West Bend workers workplace design workspace