Juran on Planning for QualityBy the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings. |
Contents
Introduction to Quality Planning | 1 |
Who Are the Customers? | 17 |
What Are the Needs of Customers? | 34 |
Copyright | |
14 other sections not shown
Other editions - View all
Common terms and phrases
activities analysis apply approach audits Becton Dickinson Chapter clients common competitive competitive analysis concept corporate cost of poor create critical customer needs CWQM data banks departmental quality planning departments design review differences early warning establish evaluation example feedback Figure flow diagram frequency distribution Frequency histogram functions human error human sensing identify impacted industries input-output diagram inputs internal customers Juran lessons learned levels managerial ment multiple operating forces optimizing optimum organization Pareto principle participation percent performance planners Planning for Quality poor quality problem process capability Process Capability Index process control process design process features processor team product design product development product dissatisfaction product features project team quality features quality goals quality improvement requires responsibility salability sensor specific spreadsheet standard standard deviation suppliers technological tion tomers triple role units of measure upper managers users variables wave solder workers