Juran on Planning for Quality

Front Cover
Free Press, 1988 - Business & Economics - 341 pages
By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all industries and extensively field-tested by quality managers in more than 50 manufacturing and service companies. 10 line drawings.

From inside the book

Contents

Introduction to Quality Planning
1
Who Are the Customers?
17
What Are the Needs of Customers?
34
Copyright

14 other sections not shown

Other editions - View all

Common terms and phrases

Bibliographic information