Cultural Competence: A Guide for Human Service Agencies
One of the most critical challenges faced by the field of child welfare is the need to understand and respond effectively to changes in the multicultural nature of American society. This guide for human service agencies, developed by the Child Welfare League of America, is designed to assist agencies in their move toward cultural competence. Chapter 1 discusses the relevance of cultural competence to human service agencies and maintains that child welfare agencies should assess the costs and benefits of integrating cultural competence into their programs and reach consensus as to why an integrated comprehensive approach is the best way to ensure that cultural competence becomes part of the organizational culture. Chapter 2 describes past approaches to addressing cultural differences and outlines the struggles of African Americans, Native Americans, and Hispanic/Latinos in the child welfare system. Chapter 3 identifies barriers to and benefits of a culturally competent organization. Chapter 4 discusses the advantages of organizations incorporating cultural competence as an integral part of their strategic plan. Chapter 5 deals with the self-evaluation by agencies regarding their goals in integrating cultural competence into their organizational culture and operations. Chapter 6 discusses the development of an action plan. Chapter 7 describes the steps in the processes of organizational change and behavioral change. Chapter 8 addresses ways that agencies can enhance their relationship with the community, while chapter 9 suggests ways that agencies can practice cultural competence among staff. The guide concludes with a listing of available resources. Each chapter contains references. (KB)
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