Say It Right the First Time

Front Cover
McGraw Hill Professional, Mar 22, 2003 - Business & Economics - 240 pages
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Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

  • Invaluable insights into the emotional power of words
  • Priceless techniques to connect with and move an audience
  • Tips on recognizing "killer words" and overcoming the trouble they can cause
  • An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

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Section II Your Words and How They Trigger Action and Reaction
Section III Your Words and How They Inspire or Derail

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Common terms and phrases

Popular passages

Page 207 - People are always blaming their circumstances for what they are. I dont believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and, if they cant find them, make them.
Page 171 - When you get right down to it, one of the most important tasks of a manager is to eliminate his people's excuses for failure. But if you're a paper manager, hiding in your office, they may not tell you about the problems only you can solve.
Page 162 - In order to profit from your mistakes, you have to get out and make some.
Page 121 - At the end of the day ... • When it's all said and done...
Page 13 - If you're not willing to do this, the lessons in this book won't help you. On the other hand, if you are...
Page 56 - What are you going to do to make sure this never happens again?
Page 239 - What you say and how you say it have a powerful impact on how people perform.

About the author (2003)

Loretta Malandro, Ph.D. is the president of Malandro Communications, Inc. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.

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