Mapping Information Technology ... to Your Business: Seven Initiatives for Creating and Understanding a Professional Information Technology OrganizationIn his 35 years in the Information Technology (IT) profession, Fred Mapp has witnessed the incredible evolution of technology and has seen firsthand how it has transformed business. He's seen IT evolve from being viewed as a corporate backwater to being recognized as a critical driver of innovation, efficiency, and success. Yet, despite all the gains, over the years he's seen companies, both large and small, struggle with common challenges time and time again. And more often than not, these challenges are not technology problems, they are basic business issues, such as developing effective processes; communicating organizational needs and goals; and recruiting and retaining the right team of people to attain success. With this book, his goal is to share some of the insights he's gained through experience in the trenches and provide a blueprint for businesses to follow to help wring maximum value from their technology investments. The blueprint is based on Seven Initiatives he developed and put into practice at several companies, initiatives that have helped drive these organizations forward. They are grounded in the basic principle of aligning your IT strategies and investments with your overarching business strategies and goals. These initiatives, which have been tested and refined in the real world, offer guidelines that any organization can adapt to its own specific needs. Whether your organization is a global corporation, a medium-sized business, a government agency, or a non-profit, there are universal challenges that we all face as well as solutions that can be tailored to fit each unique situation. |
Contents
Objectives and Business Strategies | 11 |
Understand Your Companys Business Processes | 25 |
Mapping IT Infrastructure and Applications to Support | 45 |
Copyright | |
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Common terms and phrases
account manager Align IT Strategies applications architecture Balanced Scorecard benefits budget Business Continuity Planning business needs business problems business requirements business strategies business units business-process challenge CIOs colleagues communication consulting core competencies corporate vision create Customer relationship management Databases define develop effective employees ensure Enterprise Portal Enterprise Resource Planning evaluate example executives feedback Figure finance focus Gartner governance structure hardware help desk Honeywell human resources identify impact implementation improve Information Technology infrastructure Manage Costs Management to Provide measure meet mentoring objectives operations organization organization's organizational outsourcing overall potential priorities professional Project Management Institute Providing Business Value Qualification Review Board Recruit reduce relationship-management process requests responsible role servers service levels Seven Initiatives skills Solutions through Leadership staff steering committee step success systems integration technology investments technology road map technology users tion tom line Unix vendor