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affect employees agement ances appeal arbitration Articles of Agreement broader viewpoint causes of grievances chance City Managers Civil Service Commissioner complaint cooperative conferences correct conditions Director of Personnel easy communication effective grievance adjustment effective grievance procedure Effective Procedures Employee Grievances employees and management employees and supervisors employees to express facts final decision first-line supervisor fit the situation formal formulating grievance adjust free and easy griev grievance adjustment procedures handle grievances Handling of Employee Harvard Business Review hearing be held hearing officer human relations identify and remove immediate supervisor impartial referee important ment procedures misunderstandings Personnel Administration policies and procedures practices problems public service purposes of grievance question relations with employees representatives of management review and decision Selekman serve stage study of grievance super supervisors and employees supervisory line Supervisory Training tailored to fit Tennessee Valley Authority top administrative officer TVA Grievance visors witnesses