Knowledge Management Basics

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American Society for Training and Development, Aug 1, 2009 - Business & Economics - 144 pages
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Knowledge management is an ongoing process designed to dispense company information in a user-friendly way for both current and future employees. Knowledge Management Basics explains the key concepts and the overall benefits of implementing that process, offers information assessment techniques and tips and assists in the design of a practical system to capture, organize, and maintain company information. This title focuses on the learning professional's role in the knowledge management process and aims to teach those professionals how to get the process started within their organizations.Knowledge Management Basics presents a five-step process that will enable you, the learning professional, to:

·         define your role in a knowledge management initiative and prepare to lead that effort

·         determine your organization's needs

·         locate knowledge sources

·         choose systems to gather and house information that make sense for your organization's culture

·         compile, confirm, and circulate knowledge

·         maintain the knowledge system.

 

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Contents

What Is Knowledge Management
1
How Organizations Are Using KM
11
Determining Your Organizations KM Goals and Needs
21
Locating Information Sources in Your Organization
31
Creating Your KM Blueprint
43
Compiling Confirming and Circulating the Knowledge
57
Maintaining the KM System
67
KM Resources and Tools
77
Best Practices in KM
87
The Future of KM
99
Frequently Asked Questions About KM
105
Script for Your PowerPoint Presentation
115
Resources
121
About the Author
125
Index
127
Copyright

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About the author (2009)

When you use a workbook by Christee Atwood, you gain the benefit of her impressive experience as a speaker, trainer, and knowledge management adviser. A certified Franklin Covey trainer who has worked with Fortune 500 companies, major associations, and governmental entities, Atwood provides the knowledge and tools you need to deliver top-notch workshops in your own organization. She does all this with an easy-to-read conversational style and plenty of humor. In fact, Atwood teaches "But UnSeriously Folks!"—a course on the effective use of humor in the workplace—and has written a humorous autobiography, Three Feet Under: Journal of a Midlife Crisis. Atwood has also written three ASTD Press books: Knowledge Management Basics, Succession Planning Basics, and Presentation Skills Training.

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