The Man who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America : the Stories of Ford, Xerox, and GMBefore Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph. That philosophy, its charismatic inventor, and the story of its adoption by American companies like Ford, General Motors, Nashua Corporation, and Xerox are profiled in this immensely readable, well-researched book. Clearly and incisively, The Man Who Discovered Quality beckons us away from number-crunching and management by objective toward customer satisfaction, constant improvement of every management process, and ongoing employee involvement. The result is a front-line report on the revolution that changed "quality" from a hip buzzword into a science. |
Contents
INTRODUCTION | 3 |
1 | 18 |
THE STATISTICAL FOUNDATION OF DEMINGISM | 31 |
Copyright | |
10 other sections not shown
Other editions - View all
Common terms and phrases
achieve agement American approach Asaka auto award Baldrige become began company's competition control chart Conway copier corporate cost create Deming cycle Deming Prize Deming's Deming's philosophy disks division early Edwards Deming efforts employees engineering Essex example experience factory Fiero Ford's Fourteen Points FP&L French Fuji Xerox GM's goals Hoglund Hudiberg Ibid ideas industry inspection Japan Japanese Joseph Juran JUSE Kaoru Ishikawa Kobayashi Larry Sullivan lectures manufacturing Maryann Keller meet ment methods Myron Tribus Nashua Nashua Corporation Off-the-record interview operations organization percent performance appraisals plant policy deployment Pontiac Powertrain president problems product development quality control quality improvement quality management quality strategy says Schaefer Scherkenbach Scollard seminars Shewhart standards statistical statistician suppliers Taguchi methods target tion top management Toyota U.S. companies variation workers