Effective Communication in OrganisationsWith a focus on outcomes-based education, this business communication manual caters to the needs of students of business communication at universities, technikons, and private colleges with updated information on writing e-mail messages and using the Internet. Adopting the premise that poor communication can cost an organization business and competitive status in the marketplace, this text focuses on refining and clarifying the products of communication within the company and with the public. Particular focus is paid to interpersonal conversation in small groups, formal meetings, and interviews; written clarity in internal business plans, e-mails, and memos; accessible materials for mass communication and public relations; and rules of basic grammar and punctuation. Examples of all mentioned tools are provided along with the theory and practice of their use. |
Contents
II | 3 |
III | 9 |
IV | 16 |
V | 27 |
VI | 29 |
VII | 31 |
VIII | 59 |
IX | 63 |
XXIX | 234 |
XXX | 240 |
XXXI | 243 |
XXXII | 245 |
XXXIII | 371 |
XXXIV | 385 |
XXXV | 387 |
XXXVI | 406 |
X | 65 |
XI | 84 |
XII | 95 |
XIII | 101 |
XIV | 103 |
XV | 112 |
XVI | 118 |
XVIII | 131 |
XIX | 148 |
XX | 153 |
XXI | 155 |
XXII | 161 |
XXIII | 175 |
XXIV | 187 |
XXV | 198 |
XXVI | 208 |
XXVII | 215 |
XXVIII | 217 |
XXXVII | 411 |
XXXVIII | 413 |
XXXIX | 419 |
XL | 425 |
XLI | 427 |
XLII | 441 |
XLIII | 447 |
XLIV | 449 |
XLV | 455 |
XLVI | 457 |
XLVII | 459 |
XLVIII | 478 |
XLIX | 483 |
L | 485 |
LI | 497 |
LII | 499 |
Common terms and phrases
ability able action active advertisement analyse approach asked attention attitudes audience called chapter clear communication conclusions covers create cultures decide defined describe discussion e-mail effective encourage ensure example explain facts Figure flow formal give given graphic graphs headings ideas illustrate important instructions intercultural communication interpersonal interview keep language letter listening machine major managers meaning meeting messages non-verbal Note notice Once organisation paragraph person points positive possible prepare present problems procedure proposal questions range readable reader receiver recommendations record refers result rules s)he sender sentences situation speaker specific staff stages statement stresses style Suggested answer summary talk techniques telephone understand values wish write written