Libraries Act on Their LibQUAL+ Findings: From Data to ActionLearn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons' expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including:
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Contents
Subject Index to Literature on Electronic Sources | 9 |
Defending and Expanding Library TurfThe Need for Scalable | 13 |
continued | 44 |
HEALTH SCIENCES LIBRARIES | 49 |
Other editions - View all
Libraries Act on Their LibQUAL+ Findings: From Data to Action Fred M. Heath,Martha Kyrillidou,Consuella A. Askew No preview available - 2004 |
Common terms and phrases
AAHSL Academic Health Sciences academic libraries Access to Information Affect of Service analysis ARL Membership Criteria Assessment Association of Research brary Bruce Thompson campus CHART Colleen Cook Community College complete runs consortium Consuella Data to Action demographic Denise Davis Desired Perceived Digital Object Identifier disciplines docdelivery@haworthpress.com Document Delivery Service E-mail address Education Employees faculty focus groups Fred Heath Galter gap analysis graduate students Haworth Document Delivery Haworth Information Press Haworth Press Health Sciences Libraries journal titles level of service LibQUAL+ LibQUAL+TM survey librarians Library as Place library service quality library staff library users library's Martha Kyrillidou measure Membership Criteria Index Mercer University minimum expectations needs P-M gap scores participating peer perceived level Personal Control Problem-Based Learning programs Research Libraries respondents rights reserved runs of journal SPSS strategic planning survey results Texas A&M University tion undergraduate University of Washington user groups Wayne State University