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21st century Administration and Support administrative activities administrative costs administrative culture administrative environment Administrative Science Quarterly administrative systems Ancillary Services Planning Campus Administrative Support campus planners campuswide Central Administration College and University Complex Organizations constraints create delegations of authority demographic change departmental develop element employee enhanced faculty Fast cycle organizations fiber optic flexibility foster goals hierarchy Higher Education human resources strategies Ibid increasing influence increasingly information systems information technology strategy infrastructure investment labor lateral relations Massy merit pay network organization Oliver Williamson online transaction processing optimized organizational design outsourcing performance procedures Productivity Improvement Strategies reduce regents reliance Report and Recommendations responsibility reward systems service culture Services Planning Group spans of control staff Strategies for College Support and Ancillary sustain excellence teams UC administrative UC campuses UC leaders UC's UCOP uncertainty University leaders University of California University's universitywide Vice Chancellor vision and strategies William F Workforce 2000