Quality is Still Free: Making Quality Certain in Uncertain TimesCrosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times. |
Contents
REVISITING MAKING QUALITY CERTAIN | 1 |
MAKING QUALITY CERTAIN | 9 |
REVISITING QUALITY MAY NOT BE WHAT YOU THINK IT IS | 21 |
Copyright | |
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