Quality is Free: The Art of Making Quality Certain"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"-- |
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Page 9
... printed circuit board manufacturing ) ; Service Company Quality Improvement ; Make Certain ; and many others . Recognition . This vitally necessary component of any quality program MAKING QUALITY CERTAIN 9.
... printed circuit board manufacturing ) ; Service Company Quality Improvement ; Make Certain ; and many others . Recognition . This vitally necessary component of any quality program MAKING QUALITY CERTAIN 9.
Page 102
... Printed circuit board re- jections have risen from 4 to 6 percent due to untrained assemblers being placed on the line . Production has pulled them back for training . Customer returns have dropped from 3 to 1.2 percent , but this has ...
... Printed circuit board re- jections have risen from 4 to 6 percent due to untrained assemblers being placed on the line . Production has pulled them back for training . Customer returns have dropped from 3 to 1.2 percent , but this has ...
Contents
Part One THE UNDERSTANDING | 1 |
Making Quality Certain | 3 |
Quality May Not Be What You Think It Is | 13 |
Copyright | |
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Common terms and phrases
acceptance accomplish agement Al Fielding attitude audit Bat Masterson Bergenfield Bill cause Charlie charts commitment computer programming concept conformance corporate corrective action cost of quality defect prevention discussion Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual involved ITT Corporation Kate lems look manufacturing measurement meeting ment never nonconformance operation pany percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step supervisors suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects