A passion for excellence: the leadership differenceDemonstrates through numerous practical examples how superior customer service, innovation, and the competence of all members of the organization lead to distinctive achievement |
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Contents
A Blinding Flash of the Obvious | 3 |
Integrity and the Technology of the Obvious | 34 |
The Ultimate Barrier to Competitor | 41 |
Copyright | |
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asked attention believe better Bill boss chairman champions coaching colleagues company's competitors corporate Dana Dana Corporation division Domino's Domino's Pizza employees engineers executive experience factory feel focus Frank Perdue Frito-Lay Gore Hewlett-Packard idea important industry innovation involved issue Kelly Johnson L. L. Bean leaders leadership learned listening look manager manufacturing Marcus Sieff Mastruzzi MBWA meeting Mervyn's Milliken million operation organization ownership passion PepsiCo percent Perdue Farms performance person president problem Questions—and Things Raychem response retail Roger Milliken role Search of Excellence senior share Skunk skunkworks staff Stew Leonard's story success supervisor talk tell there's tomers tough turn W. L. Gore wandering week What's winners