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Administration Department Administrative Payments Administrative Support Center Assistant Secretary Automated Departmental Average workloads change agents Client Support common administrative services consolidated administrative support consolidated approach consolidated arrangement consolidated organization COUNCIL ON MANAGEMENT creating a consolidated Cross-Servicing Arrangements customers decisionmaker Department of Defense Department of Energy department/agency economies of scale FEDERAL MANAGEMENT fM fM fM Frequently evolve functions or clients goals and objectives Identify and resolve implementation team internal involved issues key executives major MANAGEMENT IMPROVEMENT National Capital Region Nationwide Consolidated needs Normally operations out-placement performance personnel Peters and Waterman phase planning and implementation planning team policies provide services providing administrative services Quality of Service Regional Administrative Support Regional Consolidation Resources Search of Excellence Secretary for Administration senior managers Service Orientation SHARED ADMINISTRATIVE SUPPORT shared servicing arrangements shared support arrangements study results successful consolidations Support Centers PROFILE support functions task force type of consolidation user agency Veterans Administration