Customer Care: A Training Manual for Library Staff

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Chandos Publishing, 2010 - Business & Economics - 242 pages
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
Dual use reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services"

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About the author (2010)

Pat Gannon-Leary is a consultant and joint partner of Bede Research & Consultancy (UK) with Mike McCarthy.

Michael D. McCarthy has wide experience of customer support activity throughout the European aerospace community, covering both major contractors and suppliers.

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