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activities agency Andrew H Armand Lauffer asked assessment tools behavior Beverly Hills cards Chapter clients community organizer consumers Convenor critical actors decision Delbecq Delphi Method developmentally disabled driving forces ecomap effect evaluate example explore family members family therapy focus force field analysis forecasting Delphi functional funders gamed social simulation goal human service ideas identify important individuals Instructions for Participants interaction interquartile range involved issues job description Kids Kurt Lewin linkages linking mechanisms mapping minutes needs and problems neighborhood nominal group technique normative objectives organization's organizational performance person photography play players poker chips policy Delphi potential priorities problems statements Rand Corporation relationships responses restraining forces Sage Publications sheet shortstop situation spell staff development Stage strategy sumers task analysis task environment task statement Tinker Toys worker write