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REVIEW OF CUSTOMER SATISFACTION
A CASE FOR AN EMOTIONAL APPROACH
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affection afraid to blush aloa annoyance ANOVA antecedent conditions Appraisal conditions leading attribution theory blooh boil inside causal agency circumstance caused comfort or advice confirmed consistent contact with someone contempt customer satisfaction decision maker friend directed emotions disg disgust dislike disrespect distress elicit emotion ratings express feelings Factor Analysis feel like shutting feel like talking fool liko foolio oo frus guilt high motive inconsistent higher his/her hurt or lash Hypothesis hypothesized emotions inappropriate versions inconsistent stimulus caused irritation kooo leading to anger let off steam list of emotions low motive inconsistent means motive inconsistent stimulus negative emotions oizo olto oood p-value Palmer person feel person want plea pleasant motive inconsistent positive emotions predictions pride protagonist receptive to someone regret Roseman sadness seek comfort shame significant stay close Table theory thio unpleasant motive want to go want to let want to seek want to write yell or express