Introduction to Reference Work in the Digital Age
For many librarians, the meaning of the word reference is changing so rapidly in this Information Age that the subject has become unsettling. With so much questionable information out there, and so many avenues to it, who will point the public to the information truly worth having? How are the approaches to and principles of reference work changing from past to present and future? How do librarians take hold of the reins? Joseph Janes, founder of the Internet Public Library, offers this practical guide. The text is a mix of Janes's provocative arguments and hands-on advice to answer questions such as: what is the optimal mix of desk/phone/e-mail/chat? What kind of resource for what kind of user? What software for what purpose? What values to hold on to and what habits to break? Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. The work features salient considerations, pointers and encouragement.
21 pages matching trying in this book
Results 1-3 of 21
What people are saying - Write a review
We haven't found any reviews in the usual places.
Reference Digital and Otherwise
Understanding Users Communities
Responding to Information Needs
6 other sections not shown
able American Library Association answering questions ask-an-expert better brarians catalog chapter chat collaborative browsing course databases digital reference services digital world discussion e-mail address easy ence environment erence evaluation example give going Google guidelines idea important information needs information resources information service instant messaging interaction Internet Movie Database Internet Public Library Introduction to Reference IPL's Janes least librarianship library's licensed look mation mediated options patron percent perhaps person policies potential pretty professional ques reference desk reference interview reference librarians reference practice reference questions response RUSA search engine serve sort sources specific staff staffing Stumpers-L sure synchronous technologies tell there's things tion trying U.S. Census Bureau User Services values vices Virtual Reference Web form