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airline application software applications area network bytes central Chapter chip Chrysler COBOL communications connectivity corporate costs create customers data flow data flow diagrams database DBMS decision described desktop devices disk documents electronic employees end users environment executives Federal Figure firm fourth-generation languages functions graphics groups hardware IBM Personal System/2 information architecture information systems information technology integrated inventory ISDN knowledge languages machines mainframe major manufacturing megabytes memory ment micro microcomputers million minicomputers Multifinder office automation on-line operating system optical organization organizational output packages payroll percent personal computers planning primary storage problems processor programs protocols records RISC role secondary storage Source speed standards storage stored strategic strategic information systems structure suppliers Table telecommunications telephone terminals tion transaction UNIX vendors workers workstations