Organizational Behavior: A Diagnostic ApproachFor courses in Organizational Behavior, Human Relations, and Industrial Psychology. By adopting a diagnostic approach, this text encourages students and managers to describe situations completely, diagnose the organizational behavior, prescribe the best practices or most appropriate behavior for given organizational situations, and then act effectively in those situations. Each chapters introductory scenario describes a real-world situation. End-of-chapter activities and end-of-part cases give students the opportunity to practice their diagnostic and action skills. *NEW- This edition reflects the most current thinking in the field of Organizational Behavior. With new or expanded coverage of: additional competencies required by managers, organizations of the new millennium, key forces that shape industry, women, minorities, older, and physically-challenged workers, broadbanding and competency based pay systems, electronic group decision making, virtual teams, multinational teams, and managing in a dot-com, global workplace. *Managers Preview at the beginning of each chapter. Highlights key action areas, which link to the Managers Diagnostic Review at the end of the chapter. *Ma |
Contents
Introduction | 2 |
Setting the Stage 2 | 33 |
Individuals in Organizations | 44 |
Copyright | |
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activities answer the following attitudes career Carly Fiorina challenges communication company's conflict controlled burn corporate create cross-functional teams culture customers delphi technique described develop diagnose Discussion diversity dot-com companies effective electronic encourage ensure entire class environment equity theory evaluate example executives feedback feel Figure focus following questions functional global workplace goals group members groupthink identify improve increase individuals influence instructor interactions Jakarta leader leadership Malaysia managers and employees manufacturing meeting motivation needs negotiations nonverbal communication norms offer organization organization's organizational behavior organizational culture outcomes Pat Howard percent performance person position problems programs relationship responsibility result rewards role score sexual harassment share situation skills small groups Softdisk Somad staff STEP strategy structure style subordinates task team members theory tion types values virtual teams Wale workers workforce