Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

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John Wiley & Sons, Dec 9, 2009 - Business & Economics - 336 pages
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Praise for BEST PRACTICES in TALENT MANAGEMENT

"This book includes the most up-to-date thinking, tools, models, instruments and case studies necessary to identify, lead, and manage talent within your organization and with a focus on results. It provides it all—from thought leadership to real-world practice."
PATRICK CARMICHAEL
HEAD OF TALENT MANAGEMENT, REFINING, MARKETING, AND INTERNATIONAL OPERATIONS, SAUDI ARAMCO

"This is a superb compendium of stories that give the reader a peek behind the curtains of top notch organizations who have wrestled with current issues of talent management. Their lessons learned are vital for leaders and practitioners who want a very valuable heads up."
BEVERLY KAYE
FOUNDER/CEO: CAREER SYSTEMS INTERNATIONAL AND CO-AUTHOR, LOVE 'EM OR LOSE 'EM

"This is a must read for organization leaders and HR practitioners who cope with the today's most critical business challenge—talent management. This book provides a vast amount of thought provoking ideals, tools, and models, for building and implementing talent management strategies. I highly recommend it!"
DALE HALM
ORGANIZATION DEVELOPMENT PROGRAM MANAGER, ARIZONA PUBLIC SERVICE

"If you are responsible for planning and implementing an effective talent and succession management strategy in your organization, this book provides the case study examples you are looking for."
DORIS SIMS
AUTHOR, BUILDING TOMORROW'S TALENT

"A must read for all managers who wish to implement a best practice talent management program within their organization"
FARIBORZ GHADAR WILLIAM A. SCHREYER PROFESSOR OF GLOBAL MANAGEMENT, POLICIES AND PLANNING SENIOR ADVISOR AND DISTINGUISHED SENIOR SCHOLAR CENTER FOR STRATEGIC AND INTERNATIONAL AFFAIRS FOUNDING DIRECTOR CENTER FOR GLOBAL BUSINESS STUDIES

 

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Contents

MCDONALDS BY JAMES INTAGLIATA
155
MICROSOFT CORPORATION BY SHANNON
177
MURRAY ROBERTS LIMITED
208
PORTER NOVELLI BY GREG WALDRON
225
SOUTHERN COMPANY BY JIM GREENE
241
WHIRLPOOL CORPORATION
258
Conclusion
271
KAISER PERMANENTE
272
Acknowledgments
xxvii
About Best Practice Institute 303
xxxi
AVON PRODUCTS INC BY MARC EFFRON
1
BANK OF AMERICA BY BRIAN FISHEL
17
CORNING INCORPORATED
36
CUSTOMER AND ENTERPRISE SERVICES
60
Support and Reinforce
77
ECOLAB INC BY ROBERT C BARNETT
84

Epilogue by William J Rothwell
288
Index
295
Introduction by Louis Carter
xiii
GE MONEY AMERICAS BY TAMMY
103
Next Steps
116
Copyright

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About the author (2009)

THE AUTHORS

MARSHALL GOLDSMITH, PH.D., is one of a select few advisors who have been asked to work with over 120 major CEOs and their management teams. A prolific author, his book What Got You Here Won't Get You There was ranked as the #1 best-selling business book by the The New York Times and The Wall Street Journal. For ten years, he served as a member of the Board of the Peter Drucker Foundation.

LOUIS CARTER is the Founder and CEO of the Best Practice Institute, and a world-renown leadership and organization change advisor. He is the author of over nine books on best practices including Change Champion's Fieldguide and Best Practices in Leadership Development and Change.

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