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Introduction and Scope
Solid Waste Collection
Solid Waste Disposal
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accessibility agency alley Appendix areas arrests census tract Chapter characteristics citizen complaints cleanliness clearance rates complaints and requests costs crimes customer surveys data collection procedures discussed dollar effectiveness measurement estimates example Exhibit hazards household survey identify incidents indicate inspec inspection interviews jurisdiction landfill lems levels library user litter major managers ment Metro needed neighborhood ness noise obtain odors officials operation overall park and recreation past 12 months percent Percentage of nonuser Percentage of user performance period personnel persons Petersburg photographs police population preliminary hearing problems public transit questionnaire questions random digit dialing READ RESPONSES reason for nonuse records reported requests for service rideability sample satisfaction satisfactory solid waste collection specific staff street tallies telephone tion traffic traffic signs trained observer ratings transit unreported complaints user survey vehicles zens