Operations Management: Contemporary Concepts and CasesThis text presents a number of case studies in operations management of varying length and rigor with several of the cases originating from Harvard and Darden. The student CD-ROM packaged with the book is an interactive learning tool and brings the material to life. |
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adidas aggregate planning airline analysis approach assembly automation Baldrige batch business strategy capacity chapter control chart control limits cost cross-functional cross-functional team customer satisfaction cycle decisions defects defined delivery demand distinctive competence employees engineering error example exponential smoothing facilities factory Figure firm flexibility flow functions Gantt chart global hour house of quality implementation industry inputs inspection integrated inventory Kanban labor Little's Law machine manufacturing mass customization master schedule materials matrix measure Motorola moving average MRP system new-product Operations Leader Operations Management operations strategy organization percent pizza problem product design quality control quality improvement Radisson reduce result retail sample setup Six Sigma Southwest Southwest Airlines specifications standard Student Internet Exercises suppliers supply chain management Table Theory of Constraints tion types units Wal-Mart week workers workforce