Integrated Management from E-Business Perspective: Concepts, Architectures and MethodologiesE-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003. |
From inside the book
Results 1-5 of 43
... E - BUSINESS : A SERVICE - ORIENTED VIEW ... 93 4.1 Business Concepts of a Service ......... 4.1.1 4.1.2 Service Based Competitive Strategy ... Key Principles of Service Design and Management . E - Healthcare : An E - Business of Major ...
... E - Healthcare ........... 108 .... 109 4.4.2 Relevance of HOQ in Stage - 2 110 ........ 4.4.3 HOQ in Stage - 2 for E - Healthcare ............. 110 4.4.4 4.4.5 HOQ Room 8 : Setting Performance Goals . Hierarchy of QFD Matrices ...
... e - business will be critically dependent on their ability to manage and control e - business . Timeliness , format and accuracy of management information will be of great value ... e- xvii businesses , such as e - healthcare , and e Preface.
Concepts, Architectures and Methodologies Pradeep Kumar Ray. businesses , such as e - healthcare , and e - government that need to be managed effectively . The subject of network and systems management has evolved greatly over the last ...
... e - healthcare . While a methodology gives a general guideline for development , architecture is needed to realize the design through software building blocks . Hence Part 3 ( Chapters 5 and 6 ) discusses architectures for e - business ...
Contents
| 3 | |
| 12 | |
4 | 30 |
MANAGEMENT OF EBUSINESS | 35 |
EBUSINESS MANAGEMENT | 71 |
3 | 76 |
5 | 87 |
A SERVICEORIENTED VIEW | 93 |
4 | 206 |
4 | 233 |
INTEGRATION OF TECHNOLOGIES FOR | 247 |
3 | 257 |
Interoperability of Management Technologies | 263 |
5 | 275 |
Integrated Management as a CSCW Application | 283 |
3 | 295 |
2 | 123 |
ANATOMY OF EBUSINESS MANAGEMENT | 135 |
2 | 144 |
29 | 146 |
3 | 163 |
6 | 171 |
Implementation of EBusiness Management | 189 |
MANAGEMENT | 201 |
4 | 303 |
5 | 308 |
3 | 323 |
4 | 331 |
6 | 338 |
COMENS for EBusiness Management | 373 |
248 | 393 |
Other editions - View all
Integrated Management from E-Business Perspective: Concepts, Architectures ... Pradeep Kumar Ray No preview available - 2012 |