Expert Systems in Reference ServicesChristine Roysdon, Howard D. White Enhance your understanding of developments in expert systems related to reference work. This important new book introduces readers to expert systems applications in many areas of library and information science and presents design and implementation issues encountered by librarians who have developed early systems to address the library reference function. Systems for ready referenence, online database access, and enhancement of subject searching in online catalogs are all explored. Theoretical issues related to expert systems are balanced with descriptions of actual systems currently operating or under development. Reference librarians interested in computing and automation, library managers and administrators, as well as teachers and students in library schools, will be fascinated by this account of how expert systems are helping to make the expertise of the reference librarian available in a more consistent and timely fashion and reduce the burden of repetitive, predictable questions for the professional. |
Contents
OVERVIEWS | 1 |
Augmented Assistance in Online Catalog Subject | 21 |
Implementation of Tactics for Subject Searching | 29 |
Directions for Research | 35 |
REFERENCE APPLICATIONS | 61 |
User Response | 68 |
A MicrocomputerBased | 75 |
44 | 111 |
Connections Between Knowledge Base Constituents | 159 |
Databases of Reference Tools etc | 168 |
Humanizing Depersonalized | 177 |
113 | 190 |
Conceptual Framework of Using Government Publications | 197 |
117 | 198 |
An Expert System for Microcomputers to Aid Selection | 207 |
Results | 216 |
An Expert Advisory System for Reference | 113 |
Designing a Workstation for Information Seekers | 135 |
Simulation of the Reference Process Part | 153 |
Discussion | 231 |
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Common terms and phrases
application aquaculture AquaRef artificial intelligence assistance basic bibliographic bibliographic databases call numbers CD-ROM client computer program directories disk display ence end-user Figure film reviews frame government documents Government Publications heading Movie IBM PC ICAI ICAI modes Information Machine Information Retrieval Information Science instruction Intelligent tutoring systems interface Journal knowledge base knowledge-based M. D. Anderson Library maps materials meta-rule microcomputer NEOMYCIN Online Catalog online databases OPAC opening menu OPTIONS patron POINTER presentation previous screen problem prototype question ready-reference reference books reference desk reference expert systems reference interview reference librarian reference process reference service reference tools REFSIM rules search strategies selection simulate SLOT VALUES sources specific staff statistics subject access subject area subject headings subject search tactics tion topic tutor UH-UP M. D. Anderson University of Houston updated user model user's WordPerfect