Expert Systems in Reference Services

Front Cover
Psychology Press, 1989 - Social Science - 238 pages
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Enhance your understanding of developments in expert systems related to reference work. This important new book introduces readers to expert systems applications in many areas of library and information science and presents design and implementation issues encountered by librarians who have developed early systems to address the library reference function. Systems for ready referenence, online database access, and enhancement of subject searching in online catalogs are all explored. Theoretical issues related to expert systems are balanced with descriptions of actual systems currently operating or under development. Reference librarians interested in computing and automation, library managers and administrators, as well as teachers and students in library schools, will be fascinated by this account of how expert systems are helping to make the expertise of the reference librarian available in a more consistent and timely fashion and reduce the burden of repetitive, predictable questions for the professional.
 

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Contents

OVERVIEWS
1
Augmented Assistance in Online Catalog Subject
21
Implementation of Tactics for Subject Searching
29
Directions for Research
35
KBSs as Tools for the Provision of Information Services
47
KBSs and Other Electronic Products as Information
56
REFERENCE APPLICATIONS
61
User Response
68
AquaRef Distribution
130
Converging Technologies
137
Simulation of the Reference Process Part
153
Connections Between Knowledge Base Constituents
159
Databases of Reference Tools etc
168
Humanizing Depersonalized
177
Conceptual Framework of Using Government Publications
197
An Expert System for Microcomputers to Aid Selection
207

A MicrocomputerBased
75
The Product
94
Reflections
108
Software Selection Criteria
116
Results
216
Discussion
231
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