Routledge, 29 oct 2008 - 360 páginas
Managing Airports presents a comprehensive and cutting-edge insight into today’s international airport industry.
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport.
Completely revised and updated for a third edition, with international case studies from BAA, Vienna, Aer Rianta, and countries around the world, this book reflects the huge changes in the management of airports today and tackles many key issues.
Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
2 The changing nature of airports
3 Airport economics and performance benchmarking
4 Airport operations and service quality
5 The airportairline relationship
6 The provision of commercial facilities
7 Airport competition and the role of airport marketing
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ACI-Europe Aer Rianta aeronautical aircraft airlines Airport Authority airport charges airport companies airport groups airport industry airport operator airport privatization Airports Council International Amsterdam assess Australian baggage capacity car parking cent check-in Civil Aviation Authority commercial facilities competition concession consortium Copenhagen airport Dublin Airport Authority efficiency emissions environmental Europe European airports European Commission example fees flights Frankfurt Fraport Freathy freight funds Gatwick global growth IATA ICAO impact increased infrastructure International Airport investment investors kiosks Kuala Lumpur landing charge LCCs London Heathrow Manchester Manchester airport measures million passengers noise non-aeronautical revenue number of airports overall ownership passenger charges performance port price cap regional airports regulatory retail route runway Ryanair Schiphol Group sector share shops slots Source Stansted Table terminal tion traffic UK airports United Kingdom University of Westminster whilst Zürich Airport