Moderating Usability Tests: Principles and Practices for Interacting
Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training.
This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful usability tests. The videos are available from the publisher's companion web site.
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LibraryThing ReviewUser Review - alspray - LibraryThing
Refreshing! This latest book by an old master (Joe Dumas ...with Beth Loring) wastes little time in the big picture before getting down to the business of providing practical guidance for conducting ... Read full review
CHAPTER 2 Getting started as a test moderator
CHAPTER 3 Golden rules 1 through 5
CHAPTER 4 Golden rules 6 through 10
CHAPTER 5 Initial contacts
CHAPTER 6 Interacting during the session
CHAPTER 7 Interacting during posttest activities