Facilitator's Fieldbook, The

Tom Justice

AMACOM Books, 2006 - Consensus (Social sciences) - 464 pages

Getting teams and groups to function productively is a challenge. For years The Facilitator's Fieldbook has been giving group leaders what they need to make everything run more smoothly. Now fully updated, the Second Edition is truly jam-packed with step-by-step procedures, checklists and guidelines, samples and templates, and more. For managers, trainers, and group leaders in any industry, The Facilitator's Fieldbook is a practical, powerful book that will keep teams and groups humming along and getting results.

Contents

• Facilitation Overview: 3
• Understanding Adult Learning: 9
• Understanding Group Dynamics and Decision Making: 13
• Understanding Process Consultation: 22
• The Manager as Facilitator: 28
• PHASE I PREPARATION: 39
• Overview: 41
• Facilitator Resources: 47
• A Facilitators Checklist of Key Contracting Points: 48
• Best Contracting Practices for Facilitators: 49
• The Facilitator Contracting Letter: 51
• ORGANIZING THE GROUP: 52
• Stakeholder Analysis and Group Member Selection: 53
• Stakeholder Analysis: 59
• Developing a Group Charter: 60
• Group Charter: 63
• Chartering the New Team: 65
• Fast Team Charter 1: 70
• Fast Team Charter 2: 72
• The Facilitators Fast Plan: 74
• Selecting the Group Leader: 75
• SETTING GROUP NORMS: 77
• Group Operating Principles: 78
• Group Operating Principles: 82
• Establishing Ground Rules: 83
• A Checklist for Ground Rule Choices: 86
• Ground Rules: 89
• MEETING PLANNING: 90
• Planning Meetings: 92
• A Checklist for Meeting Planning: 94
• Meeting Agenda: 98
• The Participant Agenda: 100
• The Facilitators Fast Plan: 102
• The Facilitators Fast Plan: 103
• The Facilitators Fast Plan: 104
• Meeting Room Designs: 105
• Tips on Making Good Use of Meeting Room Space: 110
• Different Kinds of Meetings Distinguishing Task Forces from Regular Meetings: 112
• PHASE II WORKING WITH THE GROUP: 115
• Overview: 117
• Facilitator Resources: 123
• Facilitation Fundamentals: 125
• Task Group Inclusion Activities: 126
• Tips on Designing Inclusion Activities: 129
• Trust BuildingAccelerating Familiarity: 132
• Trust BuildingBeing Trustworthy as a Facilitator: 135
• Encouraging Participation: 137
• Monitoring Group Task and Maintenance Behaviors: 139
• Group Member Task Behavior Evaluation: 142
• Group Member Maintenance Behavior Evaluation: 144
• Building the Masterteam Strengthening Group Task and Maintenance Behaviors: 147
• GROUP MEMORY SYSTEMS: 153
• Using the Group Memory: 154
• Training the Group Recorder: 159
• Guidelines for the Group Recorder: 162
• Top 10 Flip Chart Tips and Tricks: 163
• On Becoming MarkerWorthy: 165
• BUILDING THE GROUP DATABASE: 166
• Building the Database: 167
• Building Our Database: 170
• Database Construction Strategies: 171
• Appreciative Inquiry: 173
• The Problem Probe: 177
• Brainstorming: 180
• Introducing Groups to Dialogue: 189
• Reflective Listening: 195
• ANALYZING THE DATABASE: 197
• Force Field Analysis: 198
• Force Field Analysis: 201
• Gauging Gradients of Agreement: 203
• Progressive Regrouping: 206
• No Objections: 210
• SelfAdhesive Stickers as Voting Aids: 211
• Rule of OneThird or OneFifth: 214
• LikelihoodImpact Analysis: 215
• SmallGroup Ambassadors: 218
• The Decision Matrix: 220
• Decision Matrix: 222
• DECISION MODES: 223
• Absolute Consensus Decision Making: 224
• Consultative Decision Making: 227
• Consultative Consensus Decision Making: 231
• Modified Consensus Decision Making: 234
• Voting: 237
• HANDLING CONFLICTS AND COMMON PROBLEMS WITH GROUPS: 240
• Facilitating Conflict Resolution: 241
• Invoking the Seek First to Understand Rule: 245
• Negotiating Interpersonal Conflicts: 248
• Role Negotiation Agreement: 257
• Handling Common Problems: 258
• Accelerating Group Progress: 265
• Alternatives to Spending Time Giving Out Information in Meetings: 270
• EVALUATION AND GROUP CLOSURE: 273
• The Task Group Process Review: 274
• Task Group Process Review List: 276
• Pluses and Minuses: 278
• Evaluating the Regular Meeting: 280
• Facilitator Evaluation: 283
• Handling Closings With the Group: 287
• PHASE III IMPLEMENTATION: 291
• Overview: 293
• Facilitator Resources: 297
• Producing Meeting Records: 298
• Meeting Record Agenda Items and ResultsDecisions: 301
• Meeting Record Minutes: 305
• PREPARING PRESENTING AND REVIEWING RECOMMENDATIONS: 307
• Reviewing RecommendationsThe Facilitated Recommendations Review: 308
• Preparing Recommendations: 311
• Planning the Recommendations PresentationThe Unfacilitated Recommendations Presentation: 314
• Communicating with Others: 316
• IMPLEMENTATION PLANNING: 319
• Implementation Planning: 320
• Responsibility Charting: 322
• Scheduling Meetings With Groups: 328
• SPECIAL MEETINGS: 331
• Overview: 333
• Facilitator Resources: 334
• Developing Mission Statements: 335
• Values and Vision Workshop: 340
• Vision Statements: 350
• Values Statements: 351
• Values Statements: 352
• Facilitating Strategic Planning: 353
• Critical Success Factor Analysis: 360
• Gantt Chart Planning: 367
• LARGEGROUP PLANNING METHODS FOR ORGANIZATIONAL AND COMMUNITY CHANGE: 371
• Facilitating Large Groups: 372
• The Search Conference: 376
• Conducting the OpenSpace Meeting: 385
• Facilitating Multiple Groups in LargeGroup Planning Meetings: 393
• FACILITATING IN A VIRTUAL WORLD: 395
• Overview: 397
• Facilitator Resources: 400
• Working Together Virtually: 401
• A NonTechnical Overview of Virtual Groups and Technologies: 407
• Using Technology in Facilitating: 410
• Getting Started: 423
• Tips on Facilitating with Groupware: 425
• Facilitating Effective Audio Teleconferences: 432
• Audio Teleconference Participant Tips: 434
• Facilitating Videoconferences: 436
• Computer Projectors and Facilitation: 441
• Index: 445

Bibliographic information

• Title: Facilitator's Fieldbook, The; BusinessPro collection
• Author: Tom Justice
• Publisher: AMACOM Books, 2006
• ISBN: 081442936X, 9780814429365
• Length: 464 pages