The Art of Effective CommunicationLotus Press, 2006 - 212 pages |
Contents
Understanding Communication 110 | 1 |
Verbal CommunicationMaking | 11 |
NonVerbal Communication 2543 | 25 |
Body Language 4484 | 44 |
Common terms and phrases
ability active listening aggression appreciative listening arms attack audience behavior better big emphasis body language body movements child client close closure communication process communication skills conflict consider contrast effect critical listening cues develop effective communication Effective listening Emotional body emotions empathy evaluation example experience eye contact face facial expressions fear feedback feel friends gestures give goals hand he/she hear his/her ideas important individuals informative listening interaction interest interpersonal communication Johari Window kinesics legs listening skills looking meaning mind move nonverbal communication palm paralanguage Paralinguistics passive person positive presentation principle problem public speaking questions receiver relationship listening relaxed remember response self-disclosure sender signals situation smile social social distances someone speaker strokes symbol talk talker tell tension things touch Transactional Analysis types of listening understanding verbal words