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adequately enforced answers Armed Forces attitude attorney attorney-client relationship Banker believe lawyers Blue Collar Breakdown of Respondents cent Chart Clergy client Code of Ethics CONCLUSION contingent fee Control Council courts Dentist depth interviews Doctor Doctor evaluation F M F factors Fair Poor findings honesty Housewives important improve indicated International Business Machines Jordan & Harrison juries Kansas City lawyer specialist lawyer's services lawyers and laymen LAYMAN QUESTIONNAIRE laymen non-users Laymen Respondents laymen users legal profession legal services legal technician Louis Missouri Bar Missouri Bar Association Notaries Public OBJECTIVE To determine opinion participation percentage plaintiff policing procedure professional ability Public Acceptance QUESTIONS ASKED UDI rank real estate reasons recommended referral Respondents or Responses select a lawyer SJ&H Step survey task forces thru trial Trust Law Undercharging Unemployed unethical practices unnecessary lawsuits users and non-users volunteer legal advice