Global Project Management: Communication, Collaboration and Management Across Borders

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Gower Publishing, Ltd., 2007 - Business & Economics - 284 pages
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Ongoing research shows that whilst 90 per cent of large companies are conducting global projects to take advantage of distributed skills, around-the-clock operations and virtual team environments, less than one third of them have effective, established practices to help project managers and team members working over a distance. As a consequence, most organisations struggle to reach the required levels of quality and effectiveness from these projects because their methods and practices are not adapted to a global multi-cultural environment, where most communication is in writing and asynchronous. Global Project Management describes how to adapt your organisation and your projects to thrive in this environment. The book goes beyond the recommendations on collaborative tools, to suggest the development of best practices on cross-cultural team management and global communication, recommend organisational changes and project structures, and propose alternatives for the implementation of the new practices and methods. The text is filled with real-life examples and techniques and illustrates how to apply the recommendations as part of the successful management of any global project.
 

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Contents

Introduction
1
Global Teams
21
CrossCultural Collaboration
23
Global Project Leadership
43
Trust Building
51
Conflict Resolution
61
Coaching Over Distance
69
Global Communication
79
Basic Infrastructures
183
Interactive Audio and Video
189
Interactive Text and Images
197
Knowledge Sharing
205
Collaborative Project Management Software
211
Adoption of Collaborative Tools
217
Getting Connected
219
Effective Audio and Video Conferences
225

Stakeholders and Communication Channels
81
Meeting Rules and Templates
91
Global Communication Strategy
101
Global Communication Techniques
109
Global Creativity
117
Global Organisations
129
Global Project Structure
131
Selection of International Human Resources
139
Global Program and Project Offices
153
Organisational Support
163
Global Collaborative Networks
173
Implementation of Collaborative Tools
181
Coordinating and Attending Online Meetings
231
Fostering Knowledge Exchange
237
Collaborative ttrvn Project Management
241
In Implementing the Global Project Management Framework
249
A Charter for the framework
251
Implementation Strategies
255
Coda
267
List of Accronyms and Abbreviations
269
Bibliography
271
Index
279
Copyright

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About the author (2007)

Jean Binder, PMP, has more than 20 years of experience working in project environments, most of them living abroad and communicating in multi-cultural and multi-language environments. He has particular experience of managing global projects, having implemented collaborative tools and techniques in a number of global organisations. The Global Project Management Framework that served as a basis for this book was developed by the author at the Heriot Watt University in Edinburgh.

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