Quality Control for Dummies

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John Wiley & Sons, Feb 25, 2011 - Business & Economics - 384 pages
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So you've been asked to lead a quality control initiative? Or maybe you've been assigned to a quality team. Perhaps you're a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.

"Quality Control For Dummies" is the straightforward, easy guide to improving your company's quality. It covers all of today's available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you'll ever need to enhance your company's quality, including: Understanding the importance of quality standards Putting fundamental quality control methods to use Listening to your customer about quality issues Whipping quality control into shape with Lean Working with value stream mapping Focusing on the 5S method Supplement a process with Kanban Fixing tough problems with Six Sigma Using QFD to win customers over Improving you company with TOC

This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With "Quality Control For Dummies," you'll be able to speed up production, eliminate waste, and save money!

 

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Contents

Introduction
1
Understanding the Basics of Quality Control
7
Understanding the Basics of Quality Control 7 Chapter 1 Defining and Explaining Quality Control
9
Understanding the Importance of Quality Standards
19
Using Quality Assurance for the Best Results
33
The Role of Inspection in Quality Control
47
Putting Fundamental Quality Control
61
Detecting the Voice of the Customer in Quality Issues
81
Keeping Your Eyes on the Process Value Stream Mapping
199
Focusing on the 5S Method
213
Empowering Workers to Make Changes with Rapid Improvement
235
Looking at Lean Materials and Kanban
255
Surveying Other Quality Control Techniques
273
Combining the Best of All Worlds in Total Quality Management 275 Chapter 17 Fixing Tough Problems with Six Sigma
289
Delving into Quality Function Deployment
311
Considering the Theory of Constraints
325

Preparing to Measure Your Current Quality Process
95
Collecting Your Quality Data
107
Evaluating Quality with Statistics
131
Assessing Quality with Statistical Process Control
155
Whipping Quality Control
177
Ten Steps for Incorporating Quality into
341
Ten Or So Web Sites with Quality Control
347
Ten Or So Web Sites with Quality Control Tips and Techniques 347 Index
351
Copyright

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About the author (2011)

Larry Webber is a Six Sigma Black Belt and quality improvement facilitator. Michael Wallace has developed quality control software for all types of companies.

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