11 pages matching public service reform in this book
Results 1-3 of 11
What people are saying - Write a review
We haven't found any reviews in the usual places.
argue argument Audit Commission Britain busily exploring centre Charter programme choice and competition Citizen's Charter citizens citizenship civic coherence collective choice collective democratic choice commitments complaints consumer contract cost debate democracy different approaches direction of travel elective basis electoral entitlements equity ethos example expect Fabian Society failure to meet fundamental funding Gisela Stuart Government's idea improve individual choice Inheritance tax ISBN means National Audit Office neo-liberal Ombudsman organisations parents particular patients perspective of users principle of public progressive proposals provision of key PSA targets PSGs public provision public sector Public Service Agreements public service delivery Public Service Guarantees public service reform public service users rights and redress school choice scrutiny function service failure social spending standards Stoate strengthen suggest system of Public target-setting think tank tion tive Tony Blair Tony Wright treatment user empowerment user representation voucher