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1 The Smith Family and Organizational Reality
2 The Hospital as an Information System
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accomplish administrative analysis behaviors bers case-study Chapter classical theory communica complex conflict cooperation coordinate describes direct discuss employees environmental equifinality equivocality evaluate example external communication channels external organizational communication feedback formal functions gastroscopy Hawthorne Studies help organization members hospital human communication human-relations theory identify implicit contracts important individual influence information inputs interaction internal and external interpersonal communication interpersonal relationships interpret issues Kreps leadership Love Canal message systems model of organizing motivation munication needs networks nization nonverbal nonverbal communication orga organiza organization leaders organization mem organization's organizational activities organizational culture organizational effectiveness organizational goals organizational tasks organizational theory output performance gaps person perspective presented primary proxemics public-relations relevant environment relevant information response roles serial communication Small-group communication social specific strategies stress structure systems theory theory of organizing therapeutic communication tion members tional communication tive Weick's model workers zational