Problem-solving in Groups
It has long been established that groups are likely to solve many problems more successfully than individuals - with this book, the author provides readers with the tools and techniques to make this process transparent and effective. This edition contains new chapters on virtual teams and group facilitation, recognizing the ever-increasing role of both. The overall process, and the individual techniques which are covered in detail, are applicable to people working at all levels who are interested in working together to improve the performance of their organization and to ensure that problems are solved permanently.
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An introduction to group problemsolving
Group problemsolving in the twentyfirst century
Problemsolving in virtual teams
Part n Problemsolving techniques
The problemsolving process
Defining problems clearly
Part HI Following through
Monitoring and evaluating results
Facilitating problemsolving groups
achieve action plan activities agreed Alex Osborne Alvin Toffler analytical approach appropriate behaviour benefits brainstorming meeting causes chapter check sheet circumstances collages collect data committed communication concerned cost-benefit analysis costs creative techniques decision develop devil's advocate difficult discussion ensure essential evaluation example facilitator fact feelings Fishbone Diagram flip chart focus forces frustration group members group problem-solving group process guidelines happen help groups help the group histogram implementation important improvement teams Incubate individuals influence involved issue teams leader listen look method normal Occam's Razor organization organizational Parent-teacher associations Pareto Chart Pareto principle payback period possible solutions presentation problem statement problem-solving process process review questions reasons remember rules of brainstorming Six-Word Diagram skills solve problems solving groups someone stage STEP success suggestions SUMMARY sure tackle task team roles theme things trying understand usually virtual teams