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accept air conditioning anxiety appointment avoid better boss bourbon business matter caller cerned certainly Chapter Chester Burger Chicago Christmas Christmas cards colleagues comes company loyalty company policy compliment Connecticut corporate executive courtesy credit card criticism custom damage decide defensive desk Don't panic embarrass employee excuse Executive Etiquette expected feel fired garnishments give habits handle happen hell important impression invited irritating keep late lunch luncheon management consulting manner mean meet memos ment mood morning never office etiquette pany perhaps phone calls pleasant position president problem promotion promptly psychiatrist reason regu reply resent reservations responsibility rival rule salary secretary shoeshine simply situation small talk social someone sometimes staff stay suggests supervisor sure taining telephone tell there's tion told usually vacation vice-president waiting week what's who's calling wife wrong