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21 job attributes Aames Activities and Customer American Trucking Associations annual growth rate ATA Foundation commissioned attitude toward truck attitudes about trucking biggest payoffs Bureau of Labor choose truck driving commitment construction current job Customer Friendliness Debra Christenson definitely driver attrition driver churning driver job satisfaction driver satisfaction driver shortage issue driver training employees enced drivers estimated four factor groups frequently mentioned Gallup conducted Gallup Organization Gallup Poll Hours image of truck Impact important improve overall satisfaction industry growth labor force Labor Statistics long-tenured drivers Musical Chairs Non-Driving Activities North Dakota number of truck occupation Patrick Quinn payoffs will occur percent predictors of overall profes projections qualified drivers regression analysis respondents responses not included safety satis satisfaction with truck satisfied shortage of qualified Sources and Notes specific job attributes Steadiness Total hires truck dri truck drivers truck driving profession truckers trucking company executives trucking executives truckload turnover