Plans and Situated Actions: The Problem of Human-Machine Communication
This lively and original book offers a provocative critique of the dominant assumptions regarding human action and communication which underlie recent research in machine intelligence. Lucy Suchman argues that the planning model of interaction favoured by the majority of AI researchers does not take sufficient account of the situatedness of most human social behaviour. The problems that can arise as a result are pertinently, and often amusingly, illustrated by the careful analysis of a recorded interaction between novice users and an intelligent machine, whose design has failed to accommodate essential resources of successful human communication. Plans and Situated Actions presents a compelling case for the re-examination of current models underlying interface design. Lucy Suchman's proposals for a fresh characterisation of human-computer interaction which also incorporates recent insights from the social sciences provides a challenge that everyone interested in machine intelligence will seriously need to consider.
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It's a really old-fashioned book. The language is so hard to grasp. The concepts are not concrete.
Review: Plans and Situated Actions: The Problem of Human-Machine CommunicationUser Review - Sheri - Goodreads
This was required reading for a class on 'Understanding and Serving Users'. It is a bit dated, but was on the 'cutting edge' of rethinking human computer interaction when it was first published in ... Read full review