Plans and Situated Actions: The Problem of Human-Machine Communication
This lively and original book offers a provocative critique of the dominant assumptions regarding human action and communication which underlie recent research in machine intelligence. Lucy Suchman argues that the planning model of interaction favoured by the majority of AI researchers does not take sufficient account of the situatedness of most human social behaviour. The problems that can arise as a result are pertinently, and often amusingly, illustrated by the careful analysis of a recorded interaction between novice users and an intelligent machine, whose design has failed to accommodate essential resources of successful human communication. Plans and Situated Actions presents a compelling case for the re-examination of current models underlying interface design. Lucy Suchman's proposals for a fresh characterisation of human-computer interaction which also incorporates recent insights from the social sciences provides a challenge that everyone interested in machine intelligence will seriously need to consider.
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actor actual analysis answer artifacts artificial intelligence assumption Available Available Design available to Available behavior Bound Document Aid Brigitte Jordan chapter circumstances coach cognitive science computer-based constraints conversation copier copying a bound course describe document cover document handler domain effect ethnomethodology example expert help system fact goal Gumperz human action human interaction human-computer interaction human-machine communication inference instruction intelligent tutoring systems intent interactive machines interpretation knowledge language latch labelled linguistic machine Available MACHINE Not available machine's mutual intelligibility normative sociology object observation occasion Okay original particular pause planning model practical problem procedure Pull the latch purposeful action question relevant remedy response Richard Fikes Schegloff sense sequence shared understanding significance situated action Slide the document speaker Specifically strategy student talk task tion trouble Turing test turn two-sided copies user Design rationale user rationale user's actions USERS THE MACHINE utterance