Managing AirportsApproaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context. The book: * tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development * systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint * analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA. |
From inside the book
Results 1-5 of 77
Page vii
... terminal passengers, 2000 Ownership of Vienna airport until 1992 Ownership of Vienna airport after IPO in 1992 Ownership of Vienna airport after secondary offering in 1995 Ownership of Vienna airport after changes in 2001 Total ...
... terminal passengers, 2000 Ownership of Vienna airport until 1992 Ownership of Vienna airport after IPO in 1992 Ownership of Vienna airport after secondary offering in 1995 Ownership of Vienna airport after changes in 2001 Total ...
Page xvi
... Terminals Co. preferred noise route passenger opinion survey passengers per annum quality of survey monitor return on capital employed rate of return rehabilitate–own–transfer Severe acute respiratory syndrome service level agreement ...
... Terminals Co. preferred noise route passenger opinion survey passengers per annum quality of survey monitor return on capital employed rate of return rehabilitate–own–transfer Severe acute respiratory syndrome service level agreement ...
Page 1
... terminals, and processed within the terminal. Airports also offer a wide variety of commercial facilities ranging from shops and restaurants to hotels, conference services and business parks. As well as playing a crucial role within the ...
... terminals, and processed within the terminal. Airports also offer a wide variety of commercial facilities ranging from shops and restaurants to hotels, conference services and business parks. As well as playing a crucial role within the ...
Page 4
... Terminal passengers (th Figure 1.4 The world's 20 largest airports by total passengers, 2001 Source: AC1. 3000 IE! North America I] Europe I] Asia/Pacific 2 000 1 500 (in thousand tonnes 1 000 Cargo 500 Figure 1.5 The world's 20 largest ...
... Terminal passengers (th Figure 1.4 The world's 20 largest airports by total passengers, 2001 Source: AC1. 3000 IE! North America I] Europe I] Asia/Pacific 2 000 1 500 (in thousand tonnes 1 000 Cargo 500 Figure 1.5 The world's 20 largest ...
Page 5
... terminal passengers, 2000 Source: BAA. will undoubtedly be one of the major influences on the airport business. Table 1.1 shows the growth at the major international airports of the world for the last 20 years. The average annual growth ...
... terminal passengers, 2000 Source: BAA. will undoubtedly be one of the major influences on the airport business. Table 1.1 shows the growth at the major international airports of the world for the last 20 years. The average annual growth ...
Contents
1 | |
8 | |
Chapter 3 Airport economics and performance benchmarking | 54 |
Chapter 4 Service quality and its measurement | 74 |
Chapter 5 The airportairline relationship | 98 |
Chapter 6 The provision of commercial facilities | 140 |
Chapter 7 The role of airport marketing | 178 |
Chapter 8 The economic impact of airports | 203 |
Chapter 9 The environmental impact of airports | 219 |
Chapter 10 The impact of 11 September 2001 and future prospects | 251 |
Index | 272 |
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Common terms and phrases
11 September ACI-Europe activities Aer Rianta aeronautical agreement Air Transport aircraft airport charges airport company Airport Economics airport group airport industry airport management airport operator airport privatization Airport Review Amsterdam airport annual assess BAA plc Brisbane airport Brussels airport capacity carriers catering cent Civil Aviation Authority commercial facilities Competition Commission concession consortium Copenhagen Copenhagen airport costs Doganis duty-free emissions environmental Europe European airports example fees flights Frankfurt Fraport freight Gatwick growth IATA ICAO increased International Airport investment London Heathrow low-cost low-cost carriers major airports Manchester airport measures million passengers noise non-aeronautical revenue number of airports overall particularly passenger numbers performance port price cap profit regulatory retail runway Ryanair Schiphol Group sector September 2001 share shops slots Source Stansted strategy Table tax-free terminal traffic UK airports University of Westminster Vienna airport Zürich Zürich airport