Quality is free: the art of making quality certain

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Penguin, 1980 - Business & Economics - 270 pages
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A best-selling promoter of "Quality" programs for businesses presents a case study showing how the ITT corporation saved $720 million dollars by adhering to his quality concepts. Reissue.

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Contents

Part One THE UNDERSTANDING
1
Making Quality Certain
3
Quality May Not Be What You Think It Is
13
Copyright

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